Answers to Common Questions

Guarantee: We guarantee all our merchandise against defects in materials and workmanship for 90 days from date of purchase. Regretfully, we cannot be responsible if the product has been altered or if damage is caused from other conditions such as improper care, misuse, lack of maintenance, etc.

Quality and Authenticity: We attempt to supply the best quality and most authentic products possible. Whenever possible we indicate the level of quality; when a historical replica, the original from which it has been copied, and in some cases the reason why the replica differs from the original. If you have a question regarding any of our products do not hesitate to contact us.

Payment: Payment can be made by cheque, money order, Visa, or MasterCard. Note that cheques must clear before goods are shipped.

Currency: Prices are in Canadian Dollars. The currency conversion in the Catalogue section is for reference only and may not accurately reflect real-time fluctuations in exchange rates. Note: because of Canadian banking practices and administration costs we cannot compete with the exchange rates of major credit card companies. Thus, we strongly urge our foreign customers to use their credit cards and purchase in Canadian funds. Currency conversion is done automatically and at the most competitive rate

Prices: While we make every effort to maintain our prices and to keep prices current in the catalogue we sometimes get caught with late changes. If the price of an ordered item has changed you will be advised before any product is shipped or any payment transacted.

Sales Tax: Prices do not include sales tax. All Canadian sales will have Goods and Services Tax added. Sales within Ontario or to provinces incorporating a blended Federal/Provincial sales tax will have Provincial Sales Tax added.

Credit: Because most of our products are custom-made or are specialty items we must pay for them in advance. This means that our cash flow is committed and we are not in a position to offer credit. Payment is due at the time of order. Custom-made items require a deposit of 50% with the balance due prior to shipment of goods.

Availability: At the time of publication we confirm that every item is currently available. However, in today's economic climate, manufacturers produce only those items that continue to sell well. As a result, catalogue items may unexpectedly be discontinued. Regretfully, we have no control over this situation.

Delivery: Our inventory is extensive; however the range of product involved makes it impossible to stock all items. A stocked item will be shipped within three working days; if it must be ordered from our suppliers please anticipate a delay of three to four weeks. If a custom-made item expect a waiting period of six to ten weeks. Delivery dates for major contracts will be established at the time of order.

Shipping: Shipping rates include the cost of packaging and insurance. For Canadian orders we ship by Expedited Parcel unless otherwise requested. For US and international orders, we ship by Small Packet Air Mail. The Post Office shipping rate program used by the website sometimes over-estimates package sizing, resulting in a slightly inflated shipping cost on your order total. We correct any such errors at the time of shipping. For large orders outside Canada and the US, please contact us directly for shipping rates. Non-Canadian customers are also responsible for the cost of any entry duties, tariffs or taxes applied by their respective governments.

Please feel free to contact us with any other questions you may have.